Electronic disbursements and refunds

TCC offers students convenient options for receiving tuition refunds and financial aid disbursements:

  • Direct deposit (ACH) to your bank account – funds are available in as few as 3-4 business days* after the disbursement date posted in your SIS account
  • TCC Visa Prepaid EducateCard – funds are available in as few as 2-3 business days* after the disbursement date posted in your SIS account


If you paid your tuition with a credit card using QuikPAY, your refund will be issued back to the card originally used for payment.

Getting started

At the start of each term, all new students and current students (who have not signed up on the TCC Refund Disbursement Portal) will receive an email with an invitation to sign up and select a disbursement option.

Avoid delays

Sign up and select your refund disbursement preference, even if you don’t anticipate receiving a disbursement or refund. A class may get cancelled or you might unexpectedly have to drop a class, so it’s better to be prepared. Sign up early in the term to avoid delays in receiving your refund or disbursement.

Can’t find the invitation to sign up? Request a new one by visiting the TCC Refund Disbursement Portal and click on the Register button. Please note: you must use your VCCS email address.

Using your card

You can use your card at ATMs within the Allpoint network and anywhere Visa Prepaid Debit cards are accepted. Use the ATM locator to find fee-free ATMs located off-campus. 

Future refund disbursements

Keep your TCC Visa Prepaid EducateCard! Any future refund disbursements from TCC will be loaded on your original card.

If you prefer to receive disbursements by check, do not sign up for electronic disbursement. A check will be mailed to you after the disbursement date. Please allow 10-14 business days for your check to arrive.

What to do if your card is lost or stolen

Call EducateCard support at 888-373-7905 or TMS customer care at 888-425-1138 immediately to have your card deactivated. TMS charges a $9.00 replacement card fee. The college is not responsible for lost or stolen cards.

What are my options for receiving financial aid disbursement and tuition refunds?
  • Direct Deposit (ACH)
  • TCC Visa prepaid EducateCard
  • Check 
When can I expect my money to be available?

TCC Visa Prepaid EducateCard: funds are usually available within 2-3 business days after you see the refund posted on your SIS account.* If you do not activate your card prior to the refund date a check will be mailed to your mailing address on file in SIS.

Direct deposit (ACH): funds are usually available within 3-4 business days after you see the refund posted on your SIS account.*

Check: checks are mailed to the mailing address as listed in your SIS account. Please allow 10 to 14 business days after you see the refund posted in your SIS account for the check to arrive.

*Certain state grants and tuition refunds may take an additional 3-5 business days

How do I get a TCC Visa Prepaid EducateCard?

Start by registering on the TCC Refund Disbursement Portal. Select the TCC Visa Prepaid EducateCard as your disbursement preference choice. The card will then be mailed to you. 

How long does it take for my EducateCard to be delivered?

The card order is initiated right away. You should receive the card within 7-10 days, although it often arrives sooner. 

Where will my EducateCard be sent?

The card will be mailed to your current mailing address listed in TCC’s Student Information System (SIS).

Why is the Visa logo on my new prepaid debit card?

The Visa Prepaid EducateCard can be used to make purchases wherever debit Visa is accepted. It is not a credit card; it is a prepaid debit card backed by the purchasing power of the Visa network.

How much money can I withdraw from my EducateCard in a day?

You can withdraw up to $1,500 dollars a day. However, we encourage you to use your card at vendors that accept Visa.

Can I have my financial aid disbursement and/or tuition refund deposited to my existing bank account?

Yes. Log into the TCC Refund Disbursement Portal and pick your refund disbursement method.  During the registration process, select direct deposit (ACH) to either your checking or savings account.

How will I know when my financial aid disbursement and/or tuition refund has been deposited into my bank account?

TMS will send an email alert to your VCCS email account and any alternate email address you entered during registration.

What if I change or close my bank account?

If you change or close your bank account and you have previously selected direct deposit (ACH) as your refund disbursement preference, you need to login to the TCC Refund Disbursement Portal to update your bank account information. TMS will contact you about any undelivered direct deposit (ACH) payments.

What happens if I don’t pick a refund disbursement method?

If you fail to register, your refund will be issued in the form of a check and mailed to your current mailing address that TCC has on file in SIS. Checks are mailed by TMS and may take as long as 10 - 14 days after the refund is posted in SIS.

How can I change my disbursement method back to check?

Call the TCC Information Center at 757-822-1122.  Additionally, you can call TMS at 888-425-1138 to request the change.

Who should I contact if I have additional questions?

Call TMS at 888-425-1138 or the TCC Information Center at 757-822-1122. You can also visit any campus Business Office.

Tidewater Community College will conduct annual due diligence to confirm that the rates of the prepaid card account are consistent with or below prevailing market rates as required by the Department of Education. Tidewater Community College will work with the current vendor of disbursement/refund services to collect and evaluate rates from available market information. Tidewater Community College will complete the first due diligence by September 1, 2017 and annually thereafter.

*Certain state grants and tuition refunds may take an additional 3-5 business days (listed below). A business day is considered to be Monday through Friday.

  • Commonwealth Award (COMA)
  • Virginia Guaranteed Assistance Program (VGAP)
  • College Scholarship Assistance Program (CSAP)
  • VCCS Grant
  • Part-time Tuition Assistance Program (PTAP)
  • Virginia Military Survivors and Dependents Education Program (VMSDEP)
  • Shipyard Apprenticeship
  • Private scholarships
  • ED Foundation Scholarships
  • GEAR UP Grant
  • VA Chapter 33
  • Tuition Payment Plan

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