StormDollars FAQ
What if my StormCard is denied by a machine due to insufficient funds?
- Check your StormDollars balance - is it equal to or greater than the lowest priced item in the machine.
- Check your balance quickly at a vending machine or StormPort. You do not have to make a purchase or deposit, the display will show your balance even for cancelled transactions.
- Verify that you have funds in the proper account at the StormCardManager web site or inquire at your campus Business Office
How can I spend my account down to zero?
- Vending machines have smaller priced items which may be purchased
- You may need to visit a location which accepts partial payments of StormDollars: the bookstore (all campuses, includes the MacArthur Mall location) or food services (food service is currently available on the Norfolk campus and coming soon to all other campuses in association with the new Student Centers).
- Example partial transaction: You have $.75 in your account. You make a $2.00 purchase at the bookstore. Your StormCard balance of .75 will be applied towards your payment first, then you will be asked to pay the remaining balance of $1.25 by another means (cash, credit, etc.)
How can I check my balance?
- Quick check for StormDollars balance: Visit a vending machine or StormPort and insert your card into the card reader unit. You do not have to make a purchase or deposit, the display will show your balance even for cancelled transactions.
- Online: StormCardManager web site
- On Campus: Visit your campus Business Office
Can I withdraw cash from my Card account?
- No
- A StormCard is not an ATM card
- All plans are term based and non-refundable - see account refund section
Is there a minimum amount of money required to start an account?
- Minimum amounts apply for deposits placed on the StormCardManager web site or at the campus Business Offices.
- StormPort (cash-to-card) station deposits start at $1
- See Deposit details
What if my StormCard is lost or stolen?
Is there a minimum amount of money required to use StormDollars?
- No
- However, see note above regarding vending machine purchases
How can I add money to my StormCard?
Is there a transaction fee to complete purchases or deposits?
If I lose my StormCard, will any remaining balances from my previous card transfer to my new card?
- Yes. However, it is your responsibility to REPORT a lost or stolen card immediately to protect your funds!
- The balance is stored on your patron’s account in the card database - it is not physically on your card
- Once a new card is issued the balance can be accessed using the new card - the old card will be inactivated
Important note: It is the patron’s responsibility to report a lost card immediately.
TCC is not responsible for funds used if the card is lost or stolen.
What if my magnetic stripe is not recognized by a card reader?
- If possible, try a second reader such as a StormPort or vending machine.
- Card care - please review the card care tips to keep your card operable and try the cleaning suggestions
- Visit a campus ID Office to verify if the magnetic stripe is damaged; if so, a new card will be required. If any noticeable damage is present (see card care link above), a replacement fee of $10 must be paid at a campus Business Office to receive a card replacement.
How long will funds remain in my account?
- All plans are term based and non-refundable
- If you are a student who does not plan on enrolling in the next term, your StormDollars plan will expire
- See details by plan regarding expiration
Are StormCard plans refundable?
- All plans are term based and non-refundable
- Refund policy - See details
What if my deposit does not show up in my StormCard account?
- If you made the deposit with a credit card, verify with your credit card company that the charge was posted to your credit card account
- Login to StormCardManager and verify your balances and transactions
- Visit a campus Business Office with your StormCard and any printed receipts verifying the deposit
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